3D Stisk app support
We can help with sign-in, shopping, orders, and technical issues in the 3D Stisk app.
Contact us
Email or call us. For an order question, include the order number, but never send your password or full payment details.
- [email protected]
Phone support: Monday to Friday, 9:00 to 18:00 Central European time.
Frequently asked questions
How do I sign in?
Use Apple, Google, or email sign-in. If you forgot your password, open email sign-in and choose password reset.
Where can I find my orders?
After signing in, open My Account and then Orders. You can view history, current status, items, total, and available shipment tracking.
What should I do if content does not load?
Check your internet connection, close and reopen the app, and confirm you are using the latest version. If the issue continues, send us a description and screenshot.
Does the app need camera or photo access?
No. The mobile app does not request access to the camera or photo library. You can email a screenshot to support.
How do I delete my account?
Sign in, open My Account, choose Account details, and then Delete account. If you cannot sign in, email [email protected] from the address linked to the account.
Account and personal data
In your account, you can update personal details, addresses, and your password. Account deletion is available in account settings.
Privacy
Learn what data we process, why we need it, and how you can exercise your rights.
Read the privacy policySecure communication
Support will never ask for your password, full payment card details, or verification code. Do not send sensitive data by email or chat.
Store and collection point
Krmelínská 780/2720 00 Ostrava
Česká republika
Operator
3D Stisk s.r.o.Jurečkova 1860/4, 702 00 Ostrava
IČO: 17351979, DIČ: CZ17351979