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Effective from 12 April 2026
These Terms and Conditions (hereinafter referred to as the “Terms”) govern the mutual rights and obligations between the operators of the online store www.3dstisk.cz (hereinafter referred to as the “Seller” or the “Contractor”) and the person who concludes a purchase agreement or a contract for work through this store (hereinafter referred to as the “Buyer” or the “Customer”).
The operators of the online store are:
3D Stisk s.r.o.
Jurečkova 1860/4
702 00 Ostrava
Company ID: 17351979
3D Pixel s.r.o.
Příborská 498/20
720 00 Ostrava
Company ID: 21139067
All contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code” or “NOZ”). If the Buyer is a consumer, the relationships are also governed by Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”).
These Terms apply both to the sale of goods (purchase agreement) and to the provision of custom 3D printing services (contract for work pursuant to Section 2586 et seq. of the NOZ). Provisions specific to custom 3D printing are set out in Article VII.
Seller / Contractor — the operator of the online store www.3dstisk.cz, a business that supplies goods to the Buyer or provides custom 3D printing services.
Buyer — Consumer — a natural person who, when concluding and performing the contract, does not act within the scope of their business activities or independent professional practice.
Buyer — Business Customer — a person who, when concluding and performing the contract, acts within the scope of their business activities or independent professional practice. The provisions of the NOZ on consumer protection (in particular Sections 2158 to 2174 of the NOZ) and the Consumer Protection Act do not apply to a business customer, unless expressly stated otherwise in these Terms.
Purchase Agreement — an agreement whose subject is the sale of goods from the online store’s offer.
Contract for Work — an agreement whose subject is the production of a custom 3D print or the design and production of a 3D model and its subsequent printing according to the Customer’s individual requirements (Article VII).
Goods — all products offered in the online store (3D printers, filaments, accessories and others).
1. A valid electronic order requires all required information in the order form to be completed. Before submitting the order, the Buyer has the opportunity to check and correct the entire order and the entered information.
2. By submitting the order, the Buyer confirms that they have familiarized themselves with these Terms and agree to them. Submitting the order constitutes a binding offer to conclude a contract.
3. The purchase agreement (or the contract for work in the case of custom printing) is concluded when the Buyer submits the order after selecting the delivery and payment methods and the Seller accepts it. The Seller will promptly confirm the conclusion of the contract to the Buyer by an informational email sent to the address provided in the order. This confirmation is sent on a durable medium within the meaning of Section 1824a of the NOZ.
4. The Seller reserves the right not to accept the Buyer’s order in the event of an obvious error concerning the price, description or image of a product in the catalogue, at any stage of processing the order. The Buyer will be informed of the non-acceptance of the order by email or telephone.
5. The Seller reserves the right to cancel an order or part thereof in the following cases:
If such a situation arises, the Seller will promptly contact the Buyer in order to agree on the next steps. If part or all of the purchase price has already been paid, the amount will be refunded to the Buyer’s account without undue delay.
6. If the Buyer selects advance payment by bank transfer when placing the order, payment is expected within 7 calendar days of the order confirmation. If the Seller does not receive payment within this period, they are entitled to cancel the order unless otherwise agreed with the Buyer.
7. The contract is concluded in the Czech language. In the event of a dispute concerning the interpretation of terms, the Czech-language version of the contract shall prevail.
1. All prices of goods listed on the online store’s website are final and include VAT. The Seller is a VAT payer. Delivery costs are listed separately in the order form and added to the price of the goods. The final price after completion of the order form includes the price of the goods, VAT and delivery charges.
2. The price stated for the goods at the time the Buyer submits the order applies as the price at the time the contract is concluded. This price will be stated in the order and in the email confirming receipt of the order.
3. If a discounted price is stated, the Seller will also display the lowest price at which the goods were sold during the 30 days preceding the announcement of the discount, in accordance with Section 12a of the Consumer Protection Act. If the goods have been on sale for less than 30 days, the lowest price since the start of the sale will be displayed.
4. The Buyer may pay the price of the goods using the following methods:
1. Unless otherwise agreed, the Seller will dispatch the goods to the Buyer no later than 30 days after conclusion of the purchase agreement. The usual dispatch time for goods in stock is stated for each individual product.
2. The risk of damage to the goods passes to the consumer Buyer upon receipt of the goods, not when they are handed over to the carrier. If the shipment is damaged or lost during transport arranged by the Seller, the Seller bears the risk.
3. The Buyer must inspect the shipment upon receipt from the carrier—in particular, the integrity of the packaging and the number of packages. Any defects must be reported to the carrier immediately and a claim report must be prepared. In the event of obvious damage to the packaging indicating unauthorized access to the shipment, it is recommended that the shipment be refused.
4. If the Seller fails to deliver the goods within the agreed period, the Buyer is entitled to grant the Seller a reasonable additional period for delivery. After its unsuccessful expiry, the Buyer may withdraw from the contract.
5. If the Buyer arranges transport themselves using a carrier not offered by the Seller, the risk of damage to the goods passes to the Buyer when the goods are handed over to that carrier.
1. A consumer Buyer who has concluded a purchase agreement remotely (through the online store) has the right to withdraw from the contract without giving a reason within 14 days of receipt of the goods, in accordance with Section 1829 of the NOZ.
2. The withdrawal period begins on the day following the day on which the Buyer or a third party designated by the Buyer (other than the carrier) receives the goods. In the case of an order for multiple items delivered separately, the period begins upon receipt of the last item.
3. To exercise the right of withdrawal, the Buyer must inform the Seller of their decision by means of an unequivocal statement (e.g. a letter sent by post or an email to [email protected]). The Seller will confirm receipt of the withdrawal notice without undue delay.
4. If the Buyer withdraws from the contract, they must return the goods to the Seller without undue delay, and no later than 14 days after withdrawal. The Buyer bears the costs of returning the goods.
5. The goods must be returned in their original condition, undamaged and, where possible, in the original packaging. The Buyer is entitled to inspect the goods before returning them to the extent necessary to establish their nature, properties and functionality (as in a brick-and-mortar store). The Buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary for such inspection.
6. The Seller will refund to the Buyer all funds received, including the cost of delivery of the goods (only in the amount corresponding to the cheapest standard delivery method offered by the Seller), no later than 14 days from the date on which the Seller received the notice of withdrawal from the contract. However, the Seller is not obliged to refund the funds before the Buyer returns the goods or proves that they have sent them. The refund will be made using the same method by which the payment was received, unless the parties agree otherwise.
7. A consumer Buyer may not withdraw from the contract in the cases specified in Section 1837 of the NOZ, in particular:
This Article governs the terms and conditions for custom 3D printing services, i.e. the production of prints based on the Customer’s individual requirements. This constitutes a contract for work pursuant to Section 2586 et seq. of the NOZ.
1. The Contractor provides two types of custom 3D printing:
2. The price of the work is determined on the basis of a calculation prepared by the Contractor before production begins. By confirming the quotation, the Customer agrees to the price and specifications of the work.
3. The Contractor is obliged to perform the work at their own expense and risk, with professional care and in accordance with the specifications agreed with the Customer.
4. Contractor’s duty to warn (Section 2594 of the NOZ): If the Contractor discovers that the 3D model supplied by the Customer contains defects preventing high-quality printing (non-manifold geometry, walls that are too thin, mesh errors, etc.) or that the specified printing parameters are unsuitable, they will notify the Customer without undue delay. If, despite this warning, the Customer insists that the work be performed according to the original specifications, the Contractor shall not be liable for defects in the work resulting from the unsuitability of the supplied model or the Customer’s unsuitable instructions.
5. The Customer is obliged to accept the work and pay the agreed price.
6. The Customer acknowledges that, in accordance with Section 1837(d) of the NOZ, a consumer does not have the right to withdraw from a contract concluded remotely in the case of the supply of goods manufactured according to the consumer’s requirements or adapted to their personal needs. Custom 3D prints are manufactured on the basis of the Customer’s individual specifications (their own 3D model, specific printing parameters), and therefore the right to withdraw from the contract within the 14-day period under Section 1829 of the NOZ does not apply to them.
7. The Contractor is liable for defects in the work that existed at the time the work was handed over to the Customer. Defects in the work include in particular:
8. The Contractor is not liable for defects caused by:
9. For consumers, the period for asserting defects in the work is 24 months from receipt of the work. For a business customer, the contractual warranty period is governed by Article IX, paragraph 12 of these Terms.
10. Models supplied by the Customer: The Client declares and warrants that they are the author or authorised holder of all intellectual property rights to the 3D model submitted for printing, and that this model does not infringe copyright, industrial designs, trademarks or any other rights of third parties. By uploading the model, the Client grants the Contractor a non-exclusive licence for the one-time physical production of the work according to this model. The Contractor acquires no further rights to the supplied digital model.
11. The Client undertakes to compensate the Contractor for all damage, costs and expenses incurred as a result of third-party claims based on the infringement of intellectual property rights in connection with the printing of a model supplied by the Client.
12. Models created by the Contractor: Where the Contractor designs a 3D model based on the Client’s instructions (option b), the Contractor is the author of the model within the meaning of Act No. 121/2000 Coll., the Copyright Act. By paying the price of the work, the Client acquires a non-exclusive licence to use the model for personal or commercial purposes to the extent agreed in the contract. The source file (STL, STEP, OBJ, etc.) shall be provided to the Client only if expressly agreed.
1. The Contractor is entitled to take a photograph or other depiction of the completed order and use it to promote their own services, in particular on their website, social media profiles (Instagram, Facebook, etc.) and in printed or digital marketing materials.
2. Photographs of orders are taken and published exclusively as examples of the technical and aesthetic quality of the completed products. The Contractor shall not publish any personal data of the Client (name, contact details, address, etc.) in connection with a published photograph unless the Client expressly consents to the inclusion of their identification.
3. By publishing a photograph, the Contractor acquires no rights to the digital materials (3D models, CAD files or other designs) supplied by the Client. The presentation of photographs of the completed product does not affect the Client’s copyright to the underlying files.
4. Private Order: If the Client wishes their order not to be photographed or published, they may indicate this when placing the order (by selecting “Private Order”) or inform the Contractor at any time by email at [email protected]. The Contractor shall take this choice into account and shall not publish the order. If the Client requests the removal of an already published photograph, the Contractor shall remove it from their profiles within a reasonable period; the Client acknowledges that it is not possible to ensure the removal of copies created by third parties (sharing, caching, etc.).
5. If a photograph of an order could enable the identification of a natural person (e.g. if a figurine depicts the likeness of a specific person), the Contractor shall make publication conditional upon the Client’s prior express consent, which shall be obtained separately from these Terms and Conditions.
6. For orders designated as private, the Contractor shall maintain confidentiality — they shall not photograph or publish the order or otherwise disclose its existence to third parties.
The rights and obligations of the contracting parties concerning rights arising from defective performance are governed by the relevant provisions of the NOZ (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174) and the Consumer Protection Act.
1. A consumer Buyer is entitled to assert a right arising from a defect that occurs in the goods within 24 months of accepting the goods (Section 2165(1) of the NOZ).
2. If a defect becomes apparent within 12 months of acceptance, the goods are presumed to have been defective at the time of acceptance (Section 2161(5) of the NOZ). The burden of proof during this period lies with the Seller. After the expiry of 12 months, the Buyer must prove that the defect existed at the time of acceptance.
3. For goods sold at a lower price, the statutory period does not apply to the defect for which the lower price was agreed.
4. The Buyer is obliged to file a complaint with the Seller without undue delay after discovering the defect. A complaint may be filed in writing, electronically (by email at [email protected]) or in person at the business premises address.
5. When filing a complaint, the Buyer shall provide a description of the defect, their contact details and the requested method of handling the complaint. The Buyer shall attach proof of purchase to the complaint.
6. Upon accepting a complaint, the Seller is obliged to issue the Buyer with written confirmation stating when the Buyer exercised the right, what the complaint concerns and which method of handling the complaint the Buyer requests (Section 2173 of the NOZ).
7. A consumer Buyer has the right to choose between repairing the defective goods and replacing them with new goods, unless the chosen method is impossible or disproportionately costly compared with the other method (Section 2169 of the NOZ).
8. If neither repair nor replacement is possible, or if the Seller fails to remedy the defect within a reasonable period or remedying the defect would cause the Buyer considerable difficulties, the Buyer has the right to request a reasonable discount on the purchase price or withdraw from the contract and request a refund of the purchase price (Section 2171 of the NOZ).
9. The Buyer does not have the right to withdraw from the contract due to a defect if the defect is minor. The burden of proof that the defect is minor lies with the Seller.
10. A complaint shall be handled without undue delay, no later than within 30 calendar days from the date on which the complaint was filed, unless the Seller and the Buyer agree on a longer period. The Seller is obliged to actively inform the Buyer of the outcome of the complaint within this period. If the 30-day period is not observed, the Buyer shall have the same rights as if the defect were irreparable.
11. The Seller is not obliged to satisfy the Buyer’s claim if they prove that the Buyer knew about the defect before accepting the goods or caused it themselves.
12. For Business Buyers (purchasing under a company registration number), the contractual warranty period is 12 months from acceptance of the goods, unless otherwise stated for a specific product. Sections 2158 to 2174 of the NOZ concerning the rights of consumer Buyers, the rebuttable presumption of a defect at the time of acceptance (12 months) and the obligation to handle a complaint within 30 days do not apply to Business Buyers. A Business Buyer is obliged to notify the Seller of and prove the existence of a defect without undue delay after discovering it.
13. The Buyer acknowledges that, due to various types of display devices with different colour settings, the colour of the goods shown in photographs in the online shop may differ slightly from the actual colour of the goods. This difference does not constitute a defect in the goods.
3D Stisk s.r.o.
Krmelínská 780/2
720 00 Ostrava
IČ: 17351979
Telephone: (+420) 605 382 713
Email: [email protected]
The processing of the Buyer’s personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (hereinafter “GDPR”) and Act No. 110/2019 Coll., on the Processing of Personal Data.
1. The personal data controller is 3D Stisk s.r.o., IČ: 17351979, with its registered office at Jurečkova 1860/4, 702 00 Ostrava, email: [email protected] (hereinafter the “Controller”).
2. The Controller processes the Buyer’s personal data for the following purposes and on the following legal bases:
a) Performance of the contract (Article 6(1)(b) GDPR): The processing of personal data (first name, surname, delivery address, billing address, email address, telephone number) is necessary to process the order, deliver the goods, communicate about the status of the order and handle any complaint. Providing this data is a contractual requirement — without it, the order cannot be processed.
b) Compliance with legal obligations (Article 6(1)(c) GDPR): The processing of billing data (first name, surname, address, IČ, DIČ) is necessary to comply with obligations under Act No. 235/2004 Coll., on VAT, and Act No. 563/1991 Coll., on Accounting. Tax documents are retained for 10 years from the date of the taxable supply; accounting documents for 5 years. This data cannot be deleted, even at the Buyer’s request, for the duration of the statutory retention obligation.
c) Legitimate interest — direct marketing to existing customers (Article 6(1)(f) GDPR): The Controller may send existing customers commercial communications concerning products similar to those purchased by the customer, in accordance with Section 7(3) of Act No. 480/2004 Coll. The Buyer has the right to object to this processing at any time (see paragraph 5). Each commercial communication contains an option to unsubscribe easily.
d) Consent (Article 6(1)(a) GDPR): Sending newsletters to persons who have not yet made a purchase from the Controller, or sending marketing communications from other product categories, requires freely given and withdrawable consent. Consent is obtained separately from these Terms and Conditions and may be withdrawn at any time.
3. Personal data may be transferred to the following categories of recipients: transport companies (for the purpose of delivering goods), payment gateway operator (for the purpose of processing payments), accounting software provider and tax adviser (for the purpose of complying with legal obligations), web hosting and IT service providers (for the purpose of the technical operation of the online shop). Personal data is not transferred to third countries outside the EU/EEA.
4. Personal data is retained for the period necessary to fulfil the purpose of processing:
5. In connection with the processing of their personal data, the Buyer has the following rights:
6. Send all requests concerning personal data to the email address: [email protected]. The Controller shall respond to the request within 1 month of receiving it.
7. If the Buyer believes that the processing of their personal data infringes the GDPR, they have the right to lodge a complaint with the supervisory authority:
Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27, 170 00 Praha 7
Email: [email protected]
Web: https://uoou.gov.cz
8. The Buyer is obliged to provide their personal data (during registration, in their user account and when placing an order) correctly and truthfully and to inform the Controller of any changes without undue delay.
1. If a dispute arises between the Seller and a consumer Buyer from a purchase contract or a contract for the provision of services and cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated body for out-of-court consumer dispute resolution, which is:
Czech Trade Inspection Authority
Central Inspectorate — ADR Department
Gorazdova 1969/24
120 00 Praha 2
Email: [email protected]
Web: https://coi.gov.cz/informace-o-adr/
2. A proposal for out-of-court resolution of a consumer dispute may be submitted no later than 1 year from the date on which the consumer first exercised the right that is the subject of the dispute with the Seller (Section 20d of the Consumer Protection Act).
3. The consumer may also use the platform for out-of-court dispute resolution established by the European Commission, available at https://consumer-redress.ec.europa.eu/.
1. These Terms and Conditions apply in the version published on the seller's website on the day the buyer submits the order.
2. By submitting the order, the buyer confirms that they have read these Terms and Conditions and agree to them.
3. The seller reserves the right to change these Terms and Conditions at any time. Changes to the Terms and Conditions do not apply to orders placed before the effective date of the new version.
4. Legal relationships not expressly governed by these Terms and Conditions are governed by the Civil Code (Act No. 89/2012 Coll.) and other applicable laws and regulations of the Czech Republic.
5. If any provision of these Terms and Conditions is invalid, ineffective or unenforceable (or becomes so), the provision whose meaning most closely approximates that of the invalid provision shall apply instead. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
6. Seller's contact details:
3D Stisk s.r.o.
Jurečkova 1860/4, 702 00 Ostrava
Company ID: 17351979
Phone: (+420) 605 382 713
E-mail: [email protected]
Web: www.3dstisk.cz
These Terms and Conditions come into effect on 12. 4. 2026.
Free shipping is provided for eligible orders whose total product price, after discounts have been applied, reaches the threshold stated in the online store. The shipping cost is not included in this threshold. The free shipping offer does not apply to an order containing at least one 3D printer of the Bambu Lab brand, regardless of the total price of the goods in the order. The available shipping methods and their cost are determined according to the contents of the order, the delivery location and the selected shipping method, and are displayed to the buyer before the order is submitted as a binding order.
